If you’re experiencing issues with loading or slowness in the Glorify editor, try following the basic troubleshooting steps below. Keep in mind that your local environment—such as your device, internet connection, or browser setup—can also affect how well the Glorify editor performs.
Troubleshooting checklist
- Refresh the page — Sometimes a quick reload can resolve temporary loading issues.
- Check your internet connection — A stable, high-speed connection is recommended for the best experience.
- Update your browser — Glorify will work best in the latest version of your browser.
- Clear your browser cache — Old or corrupted data can cause issues with performance.
- Disable browser extensions — Ad blockers, privacy tools, or other extensions may cause issues with the editor.
- Enable Hardware Acceleration in Chrome — This setting can reduce lag and improve performance.
- Restart your device — A fresh restart can resolve local conflicts.
- Try another browser or device — If the issue persists, testing on a different setup can help identify if it’s environment specific.
- Contact support — If none of the above resolve the issue, reach out to support for further assistance.
NOTE: The Helium 10 Chrome extension is known to cause issues when using Glorify. Try turning this extension off through chrome://extensions/ before working on your designs.
Reporting Bugs
If you encounter an issue or bug within Glorify, you can submit a report to help our team at info@glorifyapp.com to investigate it.
A good bug report should focus on one issue at a time, and be clear and concise. Include details such as:
- Your environment (your device, operating system, and browser).
- Step-by-step actions you took before the issue occurred.
- Any screenshots or recordings that help us see the issue from your end.
- Include any workarounds you’ve found in your report.
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