In this article, we cover the most common questions and issues related to the Leadpages WordPress plugin.
Basic troubleshooting steps
Our plugin is designed to run on pretty much any WordPress site. However, since each site is so different, you may find the plugin isn’t working as expected. Here are some of the most common fixes if you run into problems…
Update WordPress and plugins
Firstly, we recommend making sure you’re running the latest version of WordPress. Our plugin is designed to work best with up-to-date versions of the platform.
Then, look for and perform updates for any plugins you use regularly—including the Leadpages plugin.
You can update the Leadpages plugin from your WordPress Dashboard if you’ve installed Version 2.1 or above. If you have an older version, you can upgrade following our instructions here: Migrating from Previous WordPress Plugin Versions.
Update your PHP version
Your WordPress site must use PHP 7.2 or above for our plugin to function properly. One way to check your PHP version is with a plugin like this one: https://wordpress.org/plugins/display-php-version/.
If your site runs on an earlier version, you'll likely need to update your PHP through your web server/host. Every host handles this differently— you may need to contact yours directly, while others let you update through your admin tools. You’ll need to check with your web host directly to see how they recommend updating your site’s PHP version.
In addition your PHP must be running TLS 1.2 or higher.
Resolving plugin conflicts
Sometimes, conflicts arise between our plugin and others you use. Make sure that you’re running the latest version of WordPress as described above. If or once you are, we recommend following these steps for investigating plugin conflicts:
- Go through all of your installed plugins, then deactivate and delete any that you’re not actively using. Next, look for and perform updates for any that you do use regularly.
- Check if that solves the problem with your pages. If not…
- Deactivate every plugin except Leadpages and see if that solves the problem.
- If it does, turn your other plugins back on one-by-one—and test your pages each time to see if they still work. Doing this, you can narrow down which plugin is causing the conflict and deactivate it.
Manage caching
Browser caching serves to speed up web browsing if you return to a website you've already been to. However, it will sometimes cause pages not to show new updates that have occurred since the last time you visited them.
Therefore, if you are not seeing updates you've made to your pages reflected on your WordPress site, be aware you may have a separate third-party caching plugin on your WordPress site or build-in WordPress cache settings.
In addition, the Leadpages WordPress plugin also has a cache setting. In order to be sure all updates appear for all visitors to your pages, we would recommend selecting "No, re-fetch on each visit."
To access this settings, navigate to a landing page listed under Landing Pages in your Leadpages WordPress Plugin. Click on the page you would like to change settings on, then select "No, re-fetch on each visit" and click Publish.
Frequently asked questions
What should I do after receiving the error, "login failed error code: 401," when trying to log in to the plugin?
Often times WordPress or a password helper has auto-filled the login fields for our plugin with your WordPress login credentials, resulting in this 401 error. Instead, make sure to type in your Leadpages login credentials.
Why doesn’t my landing page have the menu and look of my other WordPress pages?
Landing pages are published as Custom Post Types, so they won’t show up normally in your theme. By nature, most effective landing pages minimize options to navigate away from them. You can read more about Custom Post Type pages (which are an official part of WordPress) here: http://codex.wordpress.org/Post_Types
Many of our templates do include customizable navigation menus. If you’d like to provide navigation to other parts of your site from your landing page, we recommend using those templates—or, you may consider using a pop-up instead of a landing page.
Why can’t my other plugins see or access landing pages inside WordPress?
Landing pages uses Custom Post Types for its “pages.” These types of pages are an official part of WordPress. Landing pages are setup as Custom Post Types because they require different behaviors, and if published another way the number of conflicts with other plugins and themes would be incredibly high.
Unfortunately, there are some plugins out there that don’t recognize Custom Post Type pages. We encourage you to contact the developer of those plugins to see if it's possible for them to add this ability/functionality.
Learn more Custom Post Types here: http://codex.wordpress.org/Post_Types
I updated my landing page, but my changes aren’t showing up in WordPress. What can I do?
Caching plugins can often interfere with changes updating properly on your WordPress site. If you use a caching plugin, check its settings and deactivate it if necessary, and/or clear its cache. Keep in mind, some plugins (such as many security plugins) cache your site even if caching isn’t their primary function.
If you can’t find a caching plugin, your browser’s cache may also prevent you from seeing your page’s updates. You can clear it by following our guide here.
Are pages published to WordPress or as HTML secure?
It depends on your server. If your site is secure (whether on WordPress or another platform), any landing pages you publish there should also be secure.
If your site is secure but it continues to show that it is not, check to make sure the htaccess file of your WordPress site is not preventing your site from being listed as secure.
Why isn’t the URL to my page working?
It may be a subdomain issue—page URLs must follow your site’s main URL structure. The Leadpages plugin can only support the style of URL you set in the general settings, like so:
Your options are http:// or http://www—either is perfectly fine. That said, they aren’t interchangeable, so be sure to direct visitors to whichever you choose. For instance, if your URL is http://website.com/webinar, avoid posting a link to http://www.website.com/webinar.
To get around this, we recommend setting up a redirect on your server. That way, visitors who do go to http://www.website.com/webinar would land on http://website.com/webinar.
What will happen to my landing pages on WordPress if I end my subscription?
Because an active subscription is required for the back-end services that power landing pages (like our integrations engine), your landing pages on WordPress will display an error if you cancel your account. If you do plan on canceling, we recommend deleting your landing pages from WordPress before doing so.
How can I test out my Welcome Gate?
To view your Welcome Gate as a first-time visitor might, you’ll just need to trick your browser into thinking you’ve never been to your site before. One way to do this is to use your browser’s private or incognito mode—or, use another browser that you haven’t visited your site with.
Can my visitors skip over the Welcome Gate?
Your visitors can re-visit your site to bypass the Welcome Gate. If you’d like to give your first-time visitors the option to access your normal site, you can include a link on your Welcome Gate page. You’ll just need to edit the original landing page and add a link to it. It could be a button or text that says something like “Take me to the normal site.”
When a first-time visitor clicks that link, they’ll be brought to its destination, effectively bypassing the Welcome Gate.
If your Welcome Gate won’t turn off on mobile devices…
It’s likely you have a WordPress plugin or script that is redirecting the page on mobile devices.
This is not something controlled by Leadpages—you will need to find the plugin or script on your site that is causing this and disable it to resolve the issue. To find the plugin that may be causing this, you can deactivate any plugins you know you’re not using. If you continue to encounter the issue, we recommend deactivating each plugin on your site one at a time to narrow down the one that is causing the issue.
Once you’ve identified the plugin that is redirecting your pages to a mobile site and deactivate it, your Welcome Gate should turn off for mobile devices.
Can I protect landing pages in my membership site?
Landing pages published to WordPress sites using our connector plugin are published in a way that may not allow them to interact with other WordPress plugins or pages. As such, as a general rule, you cannot protect a landing page using a WordPress membership site plugin.
You can however, protect landing pages published as HTML files if you protect the folders where they’re published and/or use an on-page script that makes the page accessible to members only. We have an excellent guide on the steps to downloading your landing pages as HTML for your server here: How to publish landing pages on my own server
PLEASE NOTE: You are welcome to add membership-style protection to your landing pages, but we cannot provide support for it. You will want to contact your web host provider or other channels for any specific questions you may have about your site set up.
I’ve logged into my Leadpages account within WordPress and it’s saying I have no landing pages. What can I do?
The security token may need to be updated between your Leadpages account and the plugin. Please reach out to support if this occurs and we’ll be happy to help!
Need more help?
You can always get in touch with our support team—just click Support in your Leadpages navigation menu, or submit a ticket ↗